Return & Exchange Policy
Custom Products – Clear, Fair & Transparent Policy
At KAFFCLUB, we create products that reflect your personal style through custom-made designs. Because each product is produced specifically for you, we follow a clear and transparent return and exchange policy in accordance with U.S. consumer standards.
Please read this policy carefully before placing an order.
1. Custom-Made Product Definition
All products sold on kaffclub.com are made-to-order and customized based on customer selections.
We do not keep ready-made or pre-produced inventory.
Each order is created according to:
The phone model selected by the customer
The chosen design
Optional personalization details (if applicable)
For this reason, all products sold on our website are considered CUSTOM-MADE PRODUCTS.
2. Returns & Refunds for Custom Products
No Returns After Production Begins
Because our products are custom-made:
All sales are final once production has started.
Returns, refunds, or exchanges are not accepted after production begins, except in the following cases:
Manufacturing defects
Damage during shipping
Incorrect item received
This policy is consistent with U.S. consumer protection standards for customized goods.
3. Production Timeline & Order Cancellation
Production begins approximately 12 hours after the order is placed.
Orders may be canceled only before production begins.
Once production has started, cancellation is no longer possible.
Production begins approximately 12 hours after the order is placed.
Orders may be canceled only before production begins.
Once production has started, cancellation is no longer possible.
Customers are responsible for reviewing all order details carefully before placing an order.
4. Defective, Damaged, or Incorrect Items
If you receive a product that is:
Defective
Damaged during shipping
Incorrect compared to your order
You must contact us within 7 days of delivery.
Eligibility Requirements:
Item must be unused
Item must be in original condition and packaging
Proof of purchase is required
Item must be unused
Item must be in original condition and packaging
Proof of purchase is required
After review, we may offer:
A replacement, or
A refund (at our discretion)
5. Color Variations Disclaimer
Due to differences in:
Screen settings
Studio lighting
Printing techniques
Minor color variations (up to approximately 10%) may occur.
These variations are considered normal and do not qualify as defects or grounds for returns or exchanges.
6. Design Placement Disclaimer
Designs are adjusted to fit different phone models.
Because case dimensions vary by model, minor placement differences may occur.
This is a natural result of the production process and does not qualify for a return or exchange.
7. Normal Wear & Tear
Normal wear and tear that occurs through regular use of the product is not covered under this policy.
8. Incorrect Orders
Due to the custom nature of our products:
Returns or exchanges are not accepted for incorrect orders (wrong model, design choice, or personalization details selected by the customer).
Please review your order carefully before checkout. Once production begins, changes cannot be made.
As a courtesy, in some incorrect order cases, we may offer a discount code for a future purchase, at our discretion.
9. How to Contact Us
For any return or exchange inquiries, please contact us at:
📩 Email: [email protected]
📱 Instagram DM: @kaffclub
Our support team is happy to assist you.
10. Policy Updates
This policy may be updated at any time without prior notice.
Changes take effect immediately upon being published on the website.
Final Note
By placing an order on kaffclub.com, you confirm that you have read, understood, and agreed to this Return & Exchange Policy.
Your satisfaction is important to us, and we appreciate your trust in KAFFCLUB.
Thank you for choosing KAFFCLUB.